Multi-Region Verification (Smart Retries)

supaguard uses Multi-Region Verification (often called Smart Retries) to eliminate the most common pain point in synthetic monitoring: false alarms.

The Problem: Localized Flakiness

In traditional monitoring, a "check" is binary: it passes or it fails. If a check fails, you get an alert immediately. However, the internet is not a single point; it's a web of connections. A check might fail because of:

• A DNS server in AWS us-east-1 glitched for 2 seconds.
• A specific CDN node in New York timed out.
• A localized ISP issue in Virginia.

Competitors like Datadog and Checkly often solve this with "temporal retries"—waiting a few seconds and trying again from the same spot. But if the local node is the problem, you still get a false alarm.

The Solution: Instant Teleportation

When supaguard detects a failure, we don't just wait. We teleport. We initiate our Multi-Region Verification Protocol:

1. Initial Failure: A check fails in Location A (e.g., San Francisco).
2. Instant Teleportation: We instantaneously spin up a new browser instance in a completely different geographic hub, such as Location B (e.g., London) or Location C (e.g., Mumbai).
3. Cross-Continent Confirmation:
   • Transient (No Alert): If the secondary location passes, we mark the initial failure as a "Localized Glitch" and do not alert you.
   • Global (Critical Alert): If the secondary location also fails, we confirm a true global outage and trigger your alert policy immediately.

Why This Wins

• Zero-Noise Monitoring: You only wake up if your customers are actually affected, regardless of where they are.
• Infrastructure Proof: Distinguishes between your application being "down" and a cloud provider's region having a "bad day."
• Built-in Intelligence: No manual configuration required. Every check on the Startup and Scale plans includes this "Teleportation Protocol" by default.

[!TIP] Use our Global Network page to see the specific regions available for verification.

Frequently Asked Questions

Q: How does this differ from traditional retry logic? A: Traditional retries execute the same script from the same location after a delay. If the issue is a localized ISP outage, it will still fail. Multi-Region Verification immediately runs the check from a completely different geographic zone, ensuring the failure is global.

Q: Does Multi-Region Verification cost extra? A: No. Smart retries are built into our core platform to ensure high-fidelity alerting. They are included by default on Startup and Scale plans.

Q: What happens if the verification check also fails? A: If both the initial check and the verification check fail across different regions, supaguard confirms a global outage and immediately triggers your configured alert policies (e.g., Slack, PagerDuty).